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Privacy Policy

Updated October 11, 2023

To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used when you access www.paynycfines.com or PayNYCFines SMS Service (collectively the "Website") and/or use our online or mobile services (collectively the "Services"). We are committed to protecting your privacy and committed to developing technology that gives you the most powerful and secure online experience. This statement on privacy pertains to personally identifiable information, anonymous data collection, and aggregate reporting. If you do not agree to this Policy, you are not permitted to use our Platform. We hold the right to amend this Policy at any time, and such changes will become effective when posted on our Platform and/or through email notification to you. Your continued use of our Platform and/or Services following such posting or notification of revised Policy will be considered as your acceptance of any modifications.

Please read this Policy regularly for updates and take note of the "Last Updated" date shown on this page. By accepting this Policy, you consent to PayNYCFines collecting, utilizing, and sharing information about you in accordance with the purposes outlined below.

Visiting Website

If you visit the Website, we log your IP address and may drop cookies to identify your computer should you return in the future. We also use Google Analytics to help us track analytics, and HotJar session recording to see how people are interacting with the site (note that all payment information is obfuscated by HotJar).

Searching for Tickets

If you search the Website for tickets, we log the date/time and contents of your search query, the results of the search, any tickets you've selected to pay, and your interactions with the payment form (but not content until you've initiated payment submission).

Paying a Ticket

When paying a ticket, we require the below information to process the transaction.

  • The specific tickets to pay and the balance due
  • Your name
  • Your email address
  • Your phone number
  • Your billing address
  • Your card payment details (including card #, expiration date, and CVV).

Payment card information is encrypted at time of payment submission. We do not store your payment card information beyond the time it takes the specific transaction you initated to consumate or be abandoned. We store evidence of succesful payments, including payment confirmation number, the violation description, fines paid, and the last 4 digits of the card used to pay. All of this information is public record via NYC records for ticket payment.

Disputing a Ticket

When disputing a ticket, we require the below information to dispute your ticket and process our transaction fee.

  • The specific tickets to dipsute and the balance due
  • Evidence you submit or we otherwise provide to NYC when disputing your ticket
  • Your name
  • Your email address
  • Your phone number
  • Your billing address
  • Your card payment details (including card #, expiration date, and CVV).

We store your card fingerprint, but not your card number, CVV or expiration date so that we may charge your card in the future if we are succesful in having your ticket dismissed. This fingerprint is stored with our payment processor Stripe and not on our own servers. We store evidence of disputes status, the violation description, fines paid, and the last 4 digits of the card used to pay a disputed fine via our service for our dispute fee.

SMS (Texting) service

We offer an SMS messaging service for the purpose of alerting users of new tickets, upcoming penalties, payment receipts, and other related services. As part of the SMS service, we require:

  • Your phone number
  • License plates you track for tickets

How we use your information

We use your personal information for the following purposes:

  • To allow you to manage, pay parking tickets and get payment receipts.
  • To alert you of parking violations and penalties.
  • To respond or reach out to you in case of a customer service issue.
  • To develop new Services or features on our Platform.
  • To provide, maintain and improve our current Platform.
  • To send you technical notices, updates, security alerts and support and administrative messages.
  • To personalize and improve our Platform and Services and provide tailored advertisements, content or features.
  • To communicate about products, services, offers, promotions and events offered by us and others.
  • To monitor and analyze trends, usage and activities in connection with our Platform.
  • To protect the rights, property, or safety of PayNYCFines, our customers or others.

Who we Share You Information With

We never share your personal information, except:

(a) if required to do so by law (for example, a subpoena) or regulation, or in good faith t comply with legal processes served on the site, or (b) to protect our rights and property, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others, or (e) when it is necessary to execute the product or services, including sharing information directly with the NYC Department of Financial Services (including your name, address, phone #, email, and payment crednetials), or (f) to perform service for the Website or Service as needed by our employeees, agents or contractors.

Third-party Software & Services

We may enlist the services of third-party individuals or companies as business partners or service providers to help us process information and support our operations. The Platform may also incorporate third-party software development kits and other collection interfaces, collectively known as APIs, and may contain links to other websites. Additionally, other websites may feature links to our Platform. This Policy solely pertains to the Platform and does not extend to other services or websites that are accessible from the Platform. These may have distinct privacy policies that differ from this Policy. For example, Stripe is our payment processor, and they may need specific information from you to guarantee the safe and effective handling of your payment. You can email [email protected] if you would like information about the third party software used to maintain and execute our services in relation to your account.

Security of Your Personal Information

We strictly protect the security of your personal information. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.Your personal information is never shared outside the company without your permission, except under the conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.

Your Right to Access or Delete Your Personal Information

At anytime, you may request to see all the data have stored about your account, or request to have all of your account information deleted. You can do this by sending an email to [email protected]. We will take measures to ensure that you are the owner of the data you are requesting.

Minors Under Age of 16

To use our Platform, you must be at least 16 years of age. Therefore, we do not knowingly collect personal information from minors under the age of 16 and do not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of 16 are not using the Services. If we learn that we have collected personal information from a minor under 16 years of age, we will delete that information as quickly as possible. If you believe that we might have any such information, please send us an email so that we can act accordingly.

Opt-out & Unsubscribe

We give you an opportunity to opt-out of receiving SMS messages and promotional announcements. Users can opt-out of recieving SMS messages by replying "stop." Users may opt-out of receiving promotional communications from PayNYCFines by clicking on the unsubcribe link in the email or by contacting us at: [email protected]

Use of Cookies

The Website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website or our services.

Problems or Complaints with Our Privacy Policy

Contact: [email protected]